Salary: GBP3700 – GBP28000 per annum
Scheduler– Social Housing
Location: WarringtonSalary: £28,000 per annum
Temp to permanent position
Our client, a well-established contractor within the social housing sector, is looking to recruit an experienced Schedulerto join their growing team based in Warrington.
This is an excellent opportunity for someone with a background in social housing or maintenance contracting who is passionate about delivering outstanding customer service and ensuring residents receive a positive experience throughout repair and planned maintenance works.
Key Responsibilities
- Act as the main point of contact for residents throughout planned and reactive maintenance works.
- Liaise with site teams, operatives, subcontractors and clients to ensure works are delivered efficiently.
- Keep residents informed of appointment dates, progress updates and any changes to scheduled works.
- Resolve customer queries and complaints promptly and professionally.
- Monitor customer satisfaction and identify opportunities to improve the resident journey.
- Maintain accurate records and update internal systems.
- Work closely with operational teams to ensure service level agreements and KPIs are achieved.
- Support the wider contract team with administrative and coordination duties as required.
About You
- Previous experience in a Customer Experience, Customer Care or Resident Liaison role.
- Experience working for a social housing contractor or within planned maintenance and/or reactive maintenance is essential.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident using Microsoft Office and internal scheduling/CRM systems.
- A proactive approach with a genuine commitment to delivering excellent customer service.
What’s on Offer
- Salary of £28,000 per annum.
- Full-time, temp to permanent position.
- Opportunity to join a reputable social housing contractor with a strong pipeline of work.
- Supportive team environment and opportunities for career development.
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
INDC
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