Our client is a leading global supplier of food ingredients. Working for this leading organization means being part of an innovative and dynamic company that is dedicated to delivering high-quality products and exceptional customer service. With a commitment to sustainability, they offer employees the opportunity to work for a company that is making a positive impact on the environment.
Here’s why you should come be a part of what they’re growing!
- Develops unique and high-quality food products
- Embraces cutting-edge technologies and expertise
- Recognized as industry leaders
Culture of creativity and growth
- Encourages employees to think outside the box
- Values diverse ideas and perspectives
- Fosters a culture of continuous learning and personal development
Commitment to quality
- Focuses on delivering products that exceed customer expectations
- Sources the finest ingredients
- Implements rigorous quality control measures
Supportive and inclusive work environment
- Values work-life balance
- Offers opportunities for personal and professional growth
- Emphasizes teamwork and open communication
Employee well-being and empowerment
- Ensures employees feel valued and supported
- Provides a collaborative and dynamic work environment
- Opportunities to make a meaningful impact in the food industry
Benefits Of Joining The Company
- Be part of an innovative and forward-looking organization
- Contribute to food innovation and creativity
- Work with a passionate and talented team
- Make a difference in the industry
- Grow your career and personal development opportunities
Compensation
This is a full-time, permanent, in-person position based in Hull, England, offering a salary in the range of £27,000 to £28,000.
In addition to salary, the successful candidate will have access to a well-rounded employee offering that includes:
- Practical workplace conveniences
- Health and wellbeing support
- Lifestyle-related benefits
- Employee recognition opportunities
- Company-sponsored initiatives that contribute to a positive, team-oriented site culture
The Opportunity
Our client is looking for a Customer Service Co-ordinator who enjoys being the person customers and internal teams can count on. This is a role for someone who likes keeping things moving, asking the right questions, following the details, and making sure orders travel from initial request to final delivery with care and accuracy. You will be part of a busy, customer-facing team where communication matters, timing matters, and small details can make a meaningful difference to the customer experience.
The role sits at the intersection of customer service, sales support, operations, supply chain, product development, and finance. That means you will not be working in isolation. You will be helping connect the dots between departments so customers stay informed, orders are processed properly, and issues are handled before they become bigger problems.
For someone who takes pride in being organized, responsive, commercially aware, and calm under pressure, this is a strong opportunity to build a long-term place within a stable, product-focused business.
Position Description
As Customer Service Co-ordinator, you will support customers from the point an order is received through to final delivery. You will enter and monitor orders, keep customers updated, coordinate with internal teams, and help ensure products are dispatched accurately, on schedule, and in line with customer expectations.
You will be a key daily contact for customer questions received by phone and email. This may include updates on order status, product availability, pricing, delivery timing, samples, or new product-related requests. When questions or concerns arise, you will be expected to take ownership, gather the right information, and work with the appropriate departments to find practical answers.
You will also support the wider business by assisting with sales administration, raising purchase and sales orders, attending customer or internal meetings when needed, helping resolve invoicing or month-end queries, and supporting teammates during holiday periods or busier stretches.
- Acting as a regular point of contact for customers by phone and email
- Keeping customers informed on orders, availability, pricing, samples, and product-related requests
- Entering, raising, and tracking purchase and sales orders
- Liaising with sales, operations, supply chain, accounts, and product-related teams
- Helping ensure orders move smoothly from receipt through to delivery
- Following up on customer questions, order issues, delivery concerns, and pricing queries
- Supporting sample requests and new product-related customer activity
- Assisting the sales team with administrative and customer-related support
- Attending internal or customer meetings when required
- Supporting accounts with invoicing, month-end, or year-end questions
- Helping cover team workload during holidays or busy periods
- Travelling occasionally, if required by the business
Experience
The ideal candidate will bring experience in a customer service, sales administration, order processing, or customer coordination role, preferably within a product-based, manufacturing, distribution, or supply chain environment.
You should be comfortable managing multiple requests at once, prioritizing your workload, and staying accurate when timelines are tight. Experience working with internal departments such as sales, operations, supply chain, accounts, production, or product development would be highly valuable.
- Customer service or customer coordination experience
- Sales administration or order processing experience
- Exposure to a manufacturing, distribution, food, product, or supply chain setting
- Experience supporting customers by phone and email
- Experience entering, checking, or tracking orders
- Familiarity with delivery timing, product availability, pricing questions, or order amendments
- Experience working with internal teams to resolve customer or order-related issues
- Exposure to invoicing questions, month-end support, or accounts-related queries
- Experience with sample requests or new product-related administration would be beneficial
- Experience using order processing systems, ERP platforms, CRM tools, or similar business software would be an asset
Qualifications
- Strong written and verbal communication skills
- Excellent organization skills and the ability to manage competing priorities
- A professional and courteous approach to customer communication
- Strong attention to detail when entering orders, checking information, or handling customer data
- Confidence using Microsoft Office, especially Excel, Word, and Outlook
- Experience with order entry, CRM, ERP, or similar business systems would be beneficial
- The ability to work independently while also building effective relationships across departments
- A practical, proactive approach to solving customer questions, delivery issues, pricing queries, and order discrepancies
- Good commercial awareness and an understanding of why accurate orders, clear communication, and reliable delivery matter
- Professionalism when handling customer information, pricing, orders, and internal communications
- A reliable, adaptable, and positive attitude, especially when priorities change or urgent requests come in
- A willingness to support colleagues and contribute to a helpful, team-oriented workplace
Additional Information
- Job ID: 10607
- Job Type: In-Office, Permanent, Full-Time
- Industries: Food and Beverage
- Job Categories: Customer Service | Admin Support
- Manages Others: No
- Required Travel: Minimal
- Relocation Assistance: No
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