Security Operations Centre (Soc) Operator

Responsibilities

• Dispatching emergency and security services when required
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations
• Managing mobile alarm callouts and coordinating responses
• Conducting welfare checks for officers and lone workers
• Monitoring gas detection and safety systems
• Prioritising critical alarms, including fire and lone worker activations
• Communicating with customers, colleagues, contractors and emergency services
• Escalating issues appropriately and ensuring timely resolution
• Handling sensitive and confidential information with professionalism and integrity

The responsibilities listed here aren’t the full picture but they give you a good sense of the role.

Qualifications

• The right to work in the UK with a 5-year checkable history
• Strong customer service skills and a genuine passion for helping others
• Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels
• The ability to remain calm and make decisions under pressure
• High levels of integrity and professionalism when handling sensitive information
• A flexible approach to working days, nights, weekends and public holidays
• Strong organisational skills and attention to detail
• A punctual, reliable and trustworthy approach to work

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