Customer Service Co-ordinator
Kettering
Hours– Monday to Friday 37.5 hrs
Salary £26-28k
Our Kettering based company is recruiting a Customer Service Co-ordinator on a permanent basis. They are looking for a self‑motivated, organised individual with a flexible approach and a passionate personality that is committed to providing excellent levels of service to their customers.
Working within a precise and customer focused manner you will facilitate all actions and communications at after sales stage. You will deliver high levels of customer satisfaction both internally and externally and ensure the smooth running of the customer service function.
In return the company offers the chance to work for an exciting fast‑paced organisation with a great team environment, which gives individuals the opportunity to grow within the business.
Your responsibilities will include:
- Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
- Managing all orders after point of sale, continuously monitoring stock levels, allocating projects ready for delivery and organising customer call offs
- Liaising with Despatch, Purchasing and other company personnel to fulfil customers’ projects on time and in full
- Ensuring we meet all customer project deliveries
- Dealing with incoming calls in a friendly and professional manner
- Maintaining the smooth running of the customer service tasks, continually evaluating and suggesting improvements in internal processes
- Processing extras, spare parts and quick orders in a timely manner to ensure lead times are met
- Investigating any questions and queries on potential complaints in detail
- Dealing with customer complaints promptly and efficiently ensuring a satisfactory resolution for all parties following clear investigation
- Completing weekly reporting on customer service KPIs
- Carrying out other tasks necessary for the smooth running of the business as required
Key Skills & Attributes
- Methodical & structured approach to tasks
- Ability to manage multiple tasks through to completion
- Positive, problem‑solving attitude to all challenges
- Excellent telephone manner
- Ability to produce professional and grammatically correct correspondence
- Work well under pressure
- A can‑do attitude and a real desire to deliver “best practice” customer service
- Excellent communication skills
- Strong IT skills, Excel and Word proficiency
If interested, please apply directly or call Kim to discuss further
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