Reception

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Location & Work Details

• Location: Roundswell and Mullacott (with flexibility)
• Contract: Permanent
• Hours: 30 hours per week
• Shift Pattern: Monday 14:00‑19:00 / Wednesday 08:30‑13:00 / Thursday 08:00‑13:30 / Friday 08:00‑18:00 / alternate Saturdays 13:30‑19:00 and alternate Sundays 13:30‑19:00
• Alternate weekends are required.

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently.
• Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism.
• Client Reception: Greet and register new clients, ensuring a warm welcome.
• Insurance Management: Process and manage insurance forms adeptly.
• Medication Distribution: Dispense medications as required.
• Financial Transactions: Process payments accurately and efficiently.
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• System Utilisation: Organise patients using the in‑house system efficiently.
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries.
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds.
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice.

Who We’re Looking For

• Previous experience as a receptionist is essential; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience dealing with the public.
• Positive attitude and excellent teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Our Offer To You

• Salary aligned with the National Minimum Wage.
• Five weeks’ annual leave (pro‑rata) per annum, plus bank holidays.
• Long Service Award – an extra day of annual leave for each year of service (up to five additional days).
• Staff discount scheme on veterinary bills and care.
• Staff discount on Animed Direct, our online dispensary.
• Employee Assistance Programme for confidential wellbeing support.
• Additional benefits as part of our commitment to help you feel recognised, supported, and appreciated.

Additional Information

Any additional role‑specific information, such as weekend commitments or salary ranges, can be added here.

Equal Opportunities

We welcome applicants from all backgrounds and are committed to fostering an inclusive workplace. Only candidates with the Right to Work in the UK will be considered, as we cannot offer visa sponsorship for these roles.

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