Customer Service Representative

Immediate start – 6 month contract

Customer Service Representative

Tibshelf, Derbyshire

£12.71 per hour – weekly paid

Monday to Friday – 37 hours per week

After 12 weeks holiday increase to 27 days plus 8 bank holidays

Role Responsibilities

• Be responsible for the day‑to‑day administration of selected accounts.
• Establish and build rapport with your customers.
• Process customer orders in a timely manner with attention to detail.
• Supply order progress information to the customer.
• Provide after‑care support, where necessary, on completion of sales.
• Help develop, maintain and support the data accuracy and use of Salesforce CRM within the Internal Sales team.
• Help progress leads and support the external sales team with growth potential opportunities.
• Handle complaints and escalates to the appropriate internal departments when required.

Skills & Knowledge

• Being able to communicate effectively at all levels.
• Previous experience in a customer service role.
• Positive attitude and a good work ethic.
• Attention to detail.
• Confident telephone manner.
• Ability to manage workload and prioritise effectively.
• A good level of MS and IT competency is required. Experience with spreadsheets/Excel and/or working with ERP systems (Movex, Cimalex) would be an advantage but is not essential.
• Good English language skills – both written and verbal.

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