At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.
Rolling Recruitment – Apply Anytime
This is a rolling recruitment advert, so applications will be reviewed as we receive them, we let you know if you have been shortlisted and arrange interviews as and when we have vacancies.
Please state clearly in your supporting letter the hours and location you are interested in (Bath, Keynsham, Midsomer Norton, or multi‑site)
If you’re someone who genuinely enjoys helping people and making every interaction a positive one, we’d love to welcome you to our team. Our Customer Services team is the front door to council services, supporting residents, visitors, and local businesses across Bath, Keynsham, and Midsomer Norton.
We’re looking for friendly, caring people to join us in full time, part time, casual, and multi‑site roles.
A Role That Puts People First
Every day, you’ll be helping customers access the services they need — whether that’s answering a question, guiding them through a process, checking documents, or helping them make a booking. You’ll be the reassuring voice or friendly face that helps someone feel supported, understood, and confident about what happens next.
Most enquiries will be routine, and you’ll be empowered to resolve them straight away. When something more complex arises, you’ll work closely with senior colleagues and specialist teams to make sure every customer gets the right support.
How You’ll Make a Difference
Your work will have a real impact on people’s lives. You’ll:
- Welcome customers and guide them through their enquiry with warmth and clarity
- Provide helpful, accurate advice across phone, digital, and face‑to‑face channels
- Check and verify documents so customers can move forward without delays
- Escalate more complex or sensitive issues to the right teams
- Keep clear, accurate records so customers don’t have to repeat themselves
- Update customer information so everything is ready for processing and audit
- Support customers with bookings and payments, ensuring the process feels simple and secure
Every interaction is an opportunity to make someone’s day easier — and you’ll be part of a team that takes pride in doing exactly that.
Work Across Bath, Keynsham & Midsomer Norton
We have customer service locations across all three areas, and we offer roles based at a single site or across multiple sites if you enjoy variety in your workday.
What You’ll Bring
You don’t need to know everything on day one — we’ll support you as you learn — but we’re looking for people who:
- Have a good general level of education (A level or equivalent)
- Have experience helping customers in a frontline role
- Stay calm and professional when dealing with challenging situations
- Understand the importance of following processes and protocols
- Are comfortable using digital systems and online platforms
- Communicate clearly, kindly, and positively
- Can organise their work within a structured workflow
- Are curious about the wider services the council and partners provide
Knowledge of library services is helpful but not essential — we’ll teach you what you need to know.
Why You’ll Love Working With Us
- You’ll make a real difference to people in your community
- You’ll join a supportive, friendly team that works together
- You’ll have opportunities to grow your skills and career
- You’ll enjoy flexibility that fits your lifestyle
- You’ll be part of a service that values kindness, accuracy, and great customer care
Ready to Make a Difference
If you’re passionate about helping people and want to be part of a team that puts customers at the heart of everything, we’d love to hear from you.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Danielle Adlam, Customer Services Team Leader , Danielle_Adlam@bathnes.gov.uk or 01225 396511.
Interview date: TBA
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
About Bath and North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits
At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity
We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to an Enhanced/Basic DBS Check.
*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
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