Multi-Channel Customer Service Advisor – Grow & Make Impact

Bath and North East Somerset Council is recruiting for a Customer Service Advisor to join the Contact Centre team. You will respond to residents’ enquiries, resolve issues at first point of contact, and signpost where needed, using defined procedures to ensure a consistent, friendly service.

This rolling recruitment advert invites applicants to indicate hours in their cover letter. The role involves data gathering, processing bookings and payments, and supporting self-serve options, with

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