Customer Service Executive

This is a great opportunity to join a growing business within the Financial Services Industry. Our client is looking for a Customer Service Executive, reporting to the Sales Operations Manager, who will be responsible for providing comprehensive sales and administration support. This includes customer liaison, quoting/selling and various other administration duties.

The company offers opportunities for progression and the chance to study NVQ’s and related qualifications.

Salary £25,000 – £29,000 depending on level experience, plus bonus scheme, career development plans allowing you to progress and grow within the company.

This role is fully office based.

Responsibilities

• Dealing with customers by telephone and advising them of the various products available
• Completing applications on behalf of customers, ensuring all key information is recorded with accuracy
• Updating internal systems with sales information
• Producing necessary documentation for new insurance policies
• Maintaining various customer records and handling policy renewals
• Responding to email/telephone enquiries generated from the website
• Performing further business projects upon request of the Sales Operations Manager

Experience Required

• The ability to deliver outstanding customer service
• Experience in financial services is preferred
• Competent in Microsoft Office packages
• Excellent communication/negotiation skills
• The ability to learn processes quickly

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