Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.
As a UK-based Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.
Your Responsibilities
- Respond to customer queries via phone, email and chat in a timely and professional manner.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Manage customer engagement tool.
- Collect customer feedback on our platform to support further development by the Product and Marketing teams.
Your Capabilities and Skills
- Native-level German both spoken and written is required.
- Experience in customer service or similar customer-oriented jobs.
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Digitally savvy, with a clear openness towards using AI tools.
- Good knowledge of Excel and PowerPoint. Experience with Intercom is a plus.
Shift Arrangements
We are currently considering candidates for different shift cadences. Overall, some of the following shifts – but not all – need coverage:
- From Monday to Friday, 07:00 am to 03:30 pm (with 30 minutes lunch break)
- Availability from 06:00 am to 02:30 pm occasionally is a plus
- From Wednesday to Sunday, with various shift starting times
- From Saturday to Wednesday, with various shift starting times
Travel and Other Work Conditions
This is a non-office-based role and can be performed fully remote from within the UK. We cover travel costs for occasional visits to Zürich, so you can connect in-person with the rest of the team in our vibrant and unique office space in Zürich around twice or three times per year (2–3 days per trip expected).
Salary
£31,000 per annum.
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