We have a fantastic opportunity for a Quality and Patient Safety Lead to join our team; this role will be remote with regular site visits across your allocated region – Midlands and North. Reporting directly to the Head of Quality and Compliance, the Quality and Patient Safety Lead is responsible for leading and embedding a robust quality governance framework across EMED Group. The role ensures high standards of patient safety, regulatory compliance, and continuous service improvement across a geographically dispersed, operationally complex environment. The post holder will oversee incidents, complaints, safeguarding, and risk processes specific to patient transport, ensuring effective investigation, learning, and system-wide improvement. They will act as a key link between operations, commissioners, and regulators, ensuring EMED delivers safe, responsive, and patient-centred transport services.
Benefits for the role include
- Annual salary circa £47,000
- Remote
- £5,100 annual car allowance.
- 33 days annual leave (inclusive of bank holidays).
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health and physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Blue Light Card.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Role Responsibilities
- Provide leadership and oversight of patient transport incidents (including delays, missed journeys, clinical deterioration in transit, manual handling events).
- Provide leadership and oversight of Safeguarding concerns arising during transport activity.
- Provide leadership and oversight of complaints and concerns related to patient experience and service delivery.
- Oversee internal and external reporting requirements across EMED group, including patient safety collaboratives (PSC), ICB reporting systems (e.g. CRM, STEIS where applicable), Contractual KPIs and quality schedules.
- Ensure accurate reporting of harm and incident trends, complaints performance and safeguarding activity.
- Act as the quality lead interface with: Integrated Care Boards (ICBs), NHS Trusts (acute, community, mental health), CQC Relationship Managers alongside Registered Managers and Key Patient focused groups.
- Manage and maintain professional credibility, particularly in relation to delayed discharges, missed transport impacting clinical pathways, Complex and high-profile complaints.
- Lead complex investigations relating to patient harm linked to delays or missed journeys, manual handling, equipment failures deteriorating patients during transport and eligibility and risk assessment failures.
- Embed structured quality/clinical governance with operational teams across all sites.
- Lead development of quality facilitators & operational teams within NEPTS.
- Develop and maintain policies.
- Provide final sign-off on complaint responses, ensuring high-quality communication, clear accountability and evidence of learning and resolution.
Do you have what it takes?
- Significant experience in healthcare quality, ideally within, patient transport, urgent care and community services.
- Strong understanding of risks specific to NEPTS, including, patient mobility, manual handling, transport delays and system flow.
- Experience working with ICBs, NHS providers, CQC inspections and regulatory frameworks, VCSE and patient groups.
- Proven track record of leading complex investigations with complex data analysis and report generation.
- Experience of managing complaints and safeguarding processes.
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