Automotive CX Researcher: End-to-End Journey Insights

Company: Bav Group México
Apply for the Automotive CX Researcher: End-to-End Journey Insights
Location: London
Job Description:

VML, a WPP company, is seeking an experienced CX Researcher to join our Enterprise Solutions team in London. You will lead end-to-end customer journey research across automotive and service landscapes, synthesising insights into actionable recommendations for journey mapping and experience strategy.

Collaborating with CX Strategists, UX Designers, Product owners, and Analytics teams, you will drive data-informed improvements, prioritise opportunities by impact, and contribute to ongoing

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Posted: July 26th, 2026