Senior Service Designer

Location: Leeds, Manchester, Birmingham, London, Bristol or Glasgow

Working Pattern: Hybrid (2+ days onsite/client site as required)

Are you an experienced Service Designer who enjoys tackling complex challenges, influencing senior stakeholders, and designing services that deliver meaningful outcomes?

We’re looking for a Senior Service Designer to join a growing digital consultancy and play a key role in shaping and improving end-to-end services across a range of transformation programmes.

The Role

• Lead the design and evolution of end-to-end services
• Create service blueprints, service maps and value propositions
• Facilitate workshops and align stakeholders around shared goals
• Work closely with multidisciplinary Agile teams
• Simplify complex processes and communicate them through clear visual artefacts
• Build trusted relationships with senior stakeholders and service owners

About You

• Strong Service Design experience across complex environments
• Proven ability to influence and engage senior stakeholders
• Experience working alongside Product Owners and cross-functional teams
• Strong understanding of Agile delivery
• Excellent facilitation, communication and problem-solving skills
• Public Sector experience is desirable
• GDS experience is beneficial but not essential
• Competitive salary with clear progression opportunities
• Enhanced pension scheme
• Private healthcare options
• Life assurance and critical illness cover
• Flexible benefits package
• Electric vehicle salary sacrifice scheme

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