To provide a high quality and comprehensive personal assistant service to the Patient Access and Cancer Services Management teams.
To deal with staff, managers, clinicians and external organisations in a professional and courteous manner, promoting a professional and efficient interface on behalf of the directorate of ophthalmology.
To provide clerical support and maintain records.
To carry out administrative tasks.
To work to short deadlines whilst responding to changing priorities.
To work as part of a team to ensure an efficient and effective service is provided.
The post-holder will be accountable for their own actions and to manage their own workload.
The post-holder is expected to work flexibly and to multi-task to ensure high quality personal assistance and administrative support is provided at all times.
Main duties of the job
Provide a personal assistant service to the Patient Access and Cancer Services Management teams.
Manage incoming mail, telephone calls, reports and sensitive case matters
Use own initiative to plan time efficiently and prioritise incoming work
Maintain effective communication networks across the organisation
Deal positively and promptly with internal and external enquiries
Act as secretary to various meetings; prepare agendas, typing and distributing minutes and documents, keeping files accurate and up to date. Produce action plans following meetings
Produce accurate and high-quality type written material
Organise and manage efficient filing systems
Assist team with compliance to internal and external standards/regulations
Collate data and produce reports
To be actively involved in the implementation of any new computer systems that may be introduced
Maintain confidentiality of information at all times
Be responsible for the security and maintaining of staff personal records
To be responsible for the online requisitioning and distribution of stationery, clinical equipment/resources and pharmaceutical products.
To undertake any other duties as appropriate to meet the needs of the service
To undertake clerical duties
To be responsible for the organisation and delivery of workshops, conferences and events
To provide supervision and training to administrative staff on lower grades
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Please refer to job description and person specification for a full detail of role and main responsibilities
Person specification
Qualifications
- GCSE Grade C or above in Math and English (3)
- RSA/OCR Text or Word Processing Level 3 or equivalent (3)
- NVQ Level 3 Business Administration or equivalent (3)
- Experience of taking minutes (3)
Flexible Working
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications
Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.
Visa/Sponsorship Information
In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit: Health and Care Worker Visa or Skilled Worker Visa .
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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