UK- Mgr, Nat’l Account

Requisition ID : 20531

Employment Type : Full Time

Job Category : Sales

Work Location : Wednesbury, UK

Potential WorkLocation

National Account Manager

Department: Sales Reports To: Head of Large Customers Location: Field-based Travel: Frequent travel required

Job Summary

The National Account Manager forms part of our Large Customer team and plays an integral role in protecting and growing larger customer accounts through a partnership approach to sales. This role is about delivering exceptional account management to complex customers, building long-term relationships, coordinating support across the business, and helping MSC remain the supplier of choice while realising growth at pace.

Key Responsibilities

• Own the end-to-end relationship with assigned national accounts, protecting and growing revenue through a partnership-led approach.
• Develop and execute account plans aligned to revenue, margin, penetration, and growth objectives.
• Build trusted relationships across customer stakeholder groups and position MSC as a valued partner and supplier of choice.
• Lead pricing, contract management, customer reviews, and commercial planning discussions.
• Coordinate internal resources to deliver customer commitments, manage stakeholder pressures, and provide a seamless, customer-centric experience.
• Monitor account health through forecasting, performance measures, operational KPIs and disciplined execution.
• Support implementation of new contract wins, onboarding customers and realising spend at pace.
• Handle challenging situations with flexibility, sound judgement, and strong follow-through to protect customer confidence.
• Lead internal working groups and bring teams together shoulder-to-shoulder to deliver excellence for customers.
• Communicate effectively across all channels, adapt style to your audience and bring fresh thinking that helps us continuously improve.

Minimum Qualifications

• Degree in Business, Marketing or a related field, or equivalent commercial experience.
• Experience managing national, major, or multi-site customer accounts.
• Proven track record of delivering revenue growth and protecting profitability.
• Strong negotiation, presentation, and stakeholder management skills.
• Experience with forecasting, account planning and commercial reviews.
• Ability to travel as required.

Preferred Qualifications

• Experience within industrial, distribution, manufacturing, or related customer environments.
• Familiarity with customer buying cycles, implementation planning, and program rollout.
• Demonstrated ability to grow accounts, improve margin and strengthen forecast accuracy.
• Strong analytical capability using reporting, performance dashboards, and commercial insight.

Skills and Competencies

• Strategic account planning and consultative selling
• Executive-level communication and relationship building
• Contract and pricing discipline
• Cross-functional leadership and project coordination
• Results orientation and accountability

Success Metrics

• Year-on-year revenue growth across assigned accounts
• Improved margin and overall profitability
• Accurate forecasting and effective implementation planning
• Strong service performance and customer satisfaction
• Successful delivery of new business wins, programmes or product expansion
• Contract retention and reduced escalations
• Remote, hybrid and customer-facing working pattern
• Regular travel to customer meetings, reviews and business sites
• Fast-paced, cross-functional commercial environment

Benefits

• 25 days holiday, plus Bank Holidays and paid birthday leave.
• Company pension matched up to 10% of annual salary.
• Life insurance at 6x annual salary, a discounted health cash plan and private medical insurance.

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