Overview
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. We help organizations deliver a reliable digital experience by identifying issues in real time and bringing together the right people to fix problems faster and prevent recurrence. PagerDuty serves 13,000+ organizations, including 60 of the Fortune 100, and is expanding in AI/ML and automation across Development, IT, Customer Service, Security, and other teams.
PagerDuty is seeking an Account Executive (AE) to join a high-performing, customer-focused team. As an Account Executive, you will drive growth within an established customer portfolio and territory, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption, shaping the customer journey, closing high-value deals, and accelerating PagerDuty’s growth in the enterprise market.
The ideal candidate is relationship-driven, thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through SaaS solutions.
Responsibilities
- Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
- Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
Basic Qualifications
- 8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long-cycle enterprise sales.
- Demonstrated experience selling to and influencing C-level executives.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
Preferred Qualifications
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
- Experience managing high-value accounts.
- Track record of success with multi-product sales and solution-based selling models.
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
What we offer
Our total rewards approach is competitive and aligned with local laws. Details are available on our benefits site. Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty — companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (varies by country; we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
Equal Opportunity
PagerDuty is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. By submitting an application, you acknowledge that you have read and understand PagerDuty’s Privacy Policy.
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