Customer Care Operations Lead

BARRATT REDROW PLC is seeking a Customer Care Office Manager to lead the day-to-day Customer Care operations. You will ensure high-quality service for homeowners and uphold BDW standards, guiding a team to deliver results with professionalism.

Reporting to the Head of Customer Care, you will coordinate with Construction, Commercial, Technical and Sales teams, maintain iCARE records, and monitor KPI performance. The role offers a hybrid working pattern and a competitive benefits package.

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