Night Guest Service Agent

Company: Zedwell GW – Reception
Apply for the Night Guest Service Agent
Location: London
Job Description:

An exceptional opportunity has arisen for a passionate Night Host – Guest Service Agent to be part of the Front of House Team at Zedwell Hotel, located in Greenwich.

With six hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Host to join our team.

What you will be doing

You will act as the ‘face’ of our company and ensure our guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations, and guests’ services.

As a Host, you should combine a pleasant personality with a dynamic professional attitude. The ideal candidate should be able to deal efficiently with complaints and have a solid customer service approach.

What are we looking for

  • A positive individual that is excited to be part of a fun team
  • Driven to deliver results
  • Minimum 1 year in a Front Office Role in a similar property

What we offer you

  • Daily food allowance (non contractual) for days worked
  • Company pension scheme
  • Holidays
  • Employee assistance program and counselling sessions (including close family members)
  • Discounted stays at other properties
  • Refer a friend scheme

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Posted: July 18th, 2026