IT Support Specialist — Windows 11, Microsoft 365, 33 PTO

Gateshead College IT Services is seeking a dedicated IT Support professional to provide first and second-line technical help for staff and students. You will handle walk-in, phone, email, and remote requests, delivering excellent customer service and resolving incidents via the ITSM system.

You will troubleshoot hardware and software, including Windows 11 and Office 365, and maintain devices while ensuring clear communication with non-technical users and timely ticket updates.

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