Kara Healthcare is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserves choice, dignity, and independence.
Our main focus is to create a friendly, safe, and warm environment for everyone in our homes. Tailored care plans and 24-hour personal support for each resident help us achieve this. We offer a wide variety of care options from short and long-term residential to person-centred nursing care.
Kara Healthcare are continuously looking to recruit talented individuals to join our caring, enthusiastic, and supportive team. Everyone here has a fundamental part to play in our continued success and growth. Follow our CEO Nitesh Somani or Kara Healthcare LinkedIn to find out more about us.
Job Overview:
The Quality and Compliance Manager is responsible for leading quality assurance, regulatory compliance, and governance across a portfolio of care homes. The role ensures services consistently meet Care Quality Commission (CQC) standards, legislative requirements, and organisational policies while promoting a culture of continuous improvement and high-quality, person-centred care.
Responsibilities:
- Lead quality assurance within the homes, regulatory audits, and spot checks across the homes
- Develop, maintain, and improve policies, procedures, and risk management systems in line with CQC (England)
- Conduct internal audits, investigate incidents and non‑compliance events, driving best practices
- Support homes to remain compliant with up to date guidance
- Remote monitoring of digital systems and driving quality across the group
- Mentor and support Home Managers to foster a culture of continuous quality improvement
- Prepare management information and monthly quality performance reports
- Liaise with regulatory bodies and support responses to inspections and improvement plans
- Coordinate staff training and compliance education on quality, safety, and safeguarding.
- Willingness to register with the CQC and step in to support absence of a manager
Experience & Qualifications Required
- Proven experience in a compliance role, preferably within the Health and Social Care sector.
- Minimum of 5 years’ experience in social care or health care quality/compliance, including at least 1 year in a managerial role.
- Proven knowledge and understanding of Care Quality Commission (CQC) standards and associated legal and regulatory frameworks.
- Experience managing quality assurance processes, audits, compliance monitoring, and risk-based problem solving.
- Experience managing multiple sites and responding to external inspections and quality frameworks.
- Experience working within residential and nursing homes, learning disability, and dementia care environments.
- Experience delivering staff training, coaching, and supporting continuous improvement initiatives.
- Experience engaging with internal and external stakeholders at all levels.
- Exceptional organisational skills with strong attention to detail.
- Excellent written and verbal communication skills, with the ability to influence and engage stakeholders effectively.
- Strong leadership skills with the ability to motivate, coach, and support teams.
- A proactive approach to identifying issues, solving problems, and driving improvements.
- Ability to work independently while also contributing effectively as part of a wider team.
- Strong auditing skills and the ability to analyse information, identify risks, and implement improvements.
- A respectful, courteous, and compassionate approach, with a willingness to support both care and non-care duties where required.
- A commitment to delivering personal best, maintaining high standards, and promoting a culture of continuous improvement.
What We Offer:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional growth and development
- A collaborative and innovative work environment the chance to make a meaningful impact in the healthcare sector.
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