24/7 Service Desk Agent for Revenue Systems

Indra Group UK & Ireland is recruiting a Service Desk Agent for our Middlesbrough site on a 12 months fixed term contract. You will act as the first point of contact for TfL revenue collection systems, handling incidents and service requests on a 24/7 shift rota.

You will log and classify incidents in IBM Maximo, resolve at first contact where possible, and route more complex issues to specialist teams. Full training is provided, and you’ll support multiple revenue channels across stations and

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