Company: Synapri
Location:
Job Description:
Synapri are currently supporting a globally recognised brand in their search for a Senior Customer Insights Manager on a 9 month FTC (maternity cover).
They are looking for someone with proven experience working in a Customer Support, Contact Centre or Service Ops environment (familiarity with ticket queues, SLAs, AHT, shrinkage, workload routing etc) to build a single source of truth for predictive volume forecasts and capacity/staffing models to move toward proactive operational planning.
This company is a modern tech environment so have a preference to candidates who have worked for recognised brands with similar set ups.
KEY SKILLS REQUIRED
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Posted: August 1st, 2026