Administration Assistant
The closing date is 05 August 2026.
Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full‑time (37.5 hours per week) vacancy within Newcastle Older People’s Services at St Nicholas Hospital, Gosforth, Newcastle upon Tyne.
This is a very busy service and the successful post holder will be a member of the admin team to support the multidisciplinary clinical team in providing a comprehensive, high‑quality administrative service at all times. Duties include answering a busy telephone line, reception duties, processing referrals, dealing with day‑to‑day queries, updating the patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray and other administrative tasks, all under the direction of the Administration Team Lead / Administration Manager / Clinical Manager.
Main duties of the job
- Experience in a customer / patient focused environment
- Excellent communication and interpersonal skills
- A good understanding of inputting data to a database system
- A good working knowledge of all Microsoft packages (Word, Excel, Office)
- Good verbal and written communication skills
- Ability to be self‑directed, motivated and contribute positively within a team
- Well organised and structured
- Flexibility to meet the needs of the service
- Ability to cope with exposure to highly distressing or emotional circumstances and the willingness to participate in relevant training courses
- Complies with the Essential Criteria of the Personal Specification
About us
We aim to attract and retain a diverse, talented and committed workforce that is caring and compassionate, enabling them to meet the demands of the modern NHS now and in the future. In return we offer a dynamic working environment in which to build a career.
Person Specification
Qualifications and Training
- Good general level of education to O‑Level / GCSE or equivalent in English Language
- NVQ Level 2 in Customer Care (or equivalent)
- NVQ Level 2 in Business Administration
Skills and Knowledge
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Ability to input data accurately and efficiently
- Perform repetitive tasks while maintaining attention to detail
- Ability to maintain and update Patient Information Database(s)
- Excellent communication and interpersonal skills, both verbal and written
- Demonstrates good customer care skills
- Knowledge of office procedures
- Organisational and planning skills using own initiative
- Knowledge of working in an NHS environment
Experience
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Ability to prioritise and plan own workload
- Experience of working in an NHS / healthcare setting
- Experience using stock
- Experience of working with paper‑based and electronic filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check with the Disclosure and Barring Service.
Employer name
Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
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