Location:Envision Clinics, 8aWednesday Market, Beverley, East Yorkshire, HU170DG.
Job Type:Full-time, Permanent
Hours:40 hours perweek
Salary:£13.00 per hour
Be the faceof Envision Clinics
Envision Clinics isa modern privatehealthcare clinic specialisingin Ophthalmology andAesthetics. We arecommitted to deliveringexceptional clinical carealongside an outstandingpatient experience inawelcoming, professionalenvironment.
We are lookingfor an enthusiastic, organised and personablePatient Care Coordinator& Reception Administratorto join ourteam in Beverley. This is muchmore than areception role—you’llbe at theheart of thepatient journey, ensuringevery patient receivesfirst-class servicefrom their initialenquiry through totheir appointment andfollow-up care.
If you enjoyworking with people,thrive inafat-paced environmentand take pridein delivering exceptionalcustomer service, we’dlove to hearfrom you.
About the Role
As the firstpoint of contactforour patients, you’llplay a vitalrole in creatinga positive firstimpression of Envision Clinics. You’llmanage appointments, coordinatepatient journeys, supportour clinicians andhelp ensure thesmooth day-to-day running ofthe clinic.
Working closelywith our clinicalteam, you’ll providea friendly, efficientand professional servicewhile maintaining thehighest standards oforganisation,confidentiality and patientcare.
- Welcome patients andvisitors with awarm, friendly andprofessional approach.
- Answer telephone calls, emails and onlineenquiries promptly andprofessionally.
- Coordinateappointments across Ophthalmologyand Aesthetics clinics.
- Manage clinician diariesand help optimiseclinic schedules.
- Guide patients throughtheir journey frominitial enquiry totreatment and follow-up.
- Track new patientenquiries and ensuretimely follow-up.
- Process payments andmaintain accurate financialrecords where required.
- Maintain accurate patientrecords in linewith confidentiality anddata protection requirements.
- Provide administrative andsecretarial support toconsultants and clinicians.
- Liaise with patientsregarding appointments,procedures, investigationsand aftercare.
- Coordinate communicationbetween patients, cliniciansand the widerteam.
- Assist with generaloffice administration andensure reception areasremainwelcoming and organised.
- Contribute to theefficient day-to-day operation ofthe clinic whiledelivering an exceptionalpatient experience.
About You
We’re looking forsomeone who:
- Has previous experiencein a receptionist, administrative, customerserviceor patient-facingrole.
- Is friendly, professionaland confident communicatingwith a widerange of people.
- Has excellent organisationalskills with strongattention to detail.
- Can prioritise multipletasks and remaincalm in abusy environment.
- Is confident usingMicrosoft Office andlearning new softwaresystems.
- Is proactive,reliable and ableto work independentlyas well aspart of ateam.
- Has excellent writtenand verbal communicationskills.
- Is passionate aboutdelivering outstandingcustomerservice.
Desirable Experience
- Previous experience inprivate healthcare, medicalpractice, ophthalmology, optometry, dentistry oraesthetics.
- Medical secretary orhealthcare administrationexperience.
- Experience using appointmentbooking systems orpatient management software.
What We Offer
- £13.00 per hour(£27,040 per yearbased on a40-hour week).
- Full-time, permanentposition.
- A supportive, friendlyand professional workingenvironment.
- Opportunity to joina growing andambitiousprivate healthcare clinic.
- A varied andrewarding role withgenuine responsibility.
- Opportunities for professionaldevelopment and careerprogression.
- Workplace pension.
- Paid annual leave.
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