Job summary
Please note that this post will close once sufficient applicants have been received so may close before the advertised closing date. Please submit your application as soon as possible
An exciting opportunity has arisen to be part of a Care Co-ordination Centre service designed to transform how we deliver care and support to our patients across urgent care and community services.
The Care Coordination Centre acts as a central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you’re answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.
The post holder will not have any direct management responsibility; they will however provide education and supervision to student nurses or registered nurses involving training in regard to triaging and dealing with messages via phone.
In the absence of the Service Manager / Operational Manager the post holder will take responsibility for managing the day-to‑day activities of the UCB/SPA. The post holder will be responsible for escalating concerns to Manager on call.
The post holder will not have any budgetary responsibilities.
Main duties of the job
- Work in accordance with the NMC Code of Professional Conduct, scope of Professional Practice, Trust Policies and practice in an evidence-based manner.
- Identify risks through the assessment process documenting and initiating appropriate action, reporting as appropriate to the caseload holder.
- Ensure evidence-based care is practiced and promoted at all times.
- To act as an autonomous practitioner providing comprehensive and complex telephone triage and clinical assessment service to GP/patients/carer resulting in a safe and appropriate clinical decision. Given the complexity of patients being referred through the SPA, there will be barriers to understanding, the post-holder will also deal with very emotive and sensitive situations in regard to patient care.
- To make critically clinical decisions which may include challenging and educating referrers to support clinical decisions and pathways. You will be responsible for establishing if the patient is suitable for the service at point of discussion.
- To be responsible for establishing red flags for many different conditions, for example, interpreting results from screening tools and discussing if patient is suitable to be treated in the community or will they need emergency care.
- To be responsible for ensuring an ambulance has been requested to take patient to hospital providing a detailed handover.
Job responsibilities
- You will be expected to work multi professionally, support other team members roles and contribute to the future development of the service providing professional advice and appropriate training to others in the multi-disciplinary service.
- The post holder will be expected to work within a flexible working pattern over a 7-day week in the UCB/SPA team
- The post holder will be expected to work shifts as required.
Person Specification
Professional Qualifications
- Registered Nurse Level 1 (Adult) (Essential)
- Mentor or assessor qualification or equivalent (Desirable)
- Evidence of continued professional development relevant to role (Desirable)
Experience
- Experience of working in a multi-disciplinary team setting (Essential)
- Excellent communication analytical skills and problem-solving approach (Essential)
- Experience in telephone clinical triage (Desirable)
Skills/knowledge
- Ability to demonstrate sound knowledge and application of up-to-date evidence based clinical practice (Essential)
- Excellent communication analytical skills and problem-solving approach (Essential)
- IT literate. (Essential)
- Awareness of complex needs of a multicultural, socially diverse population. (Essential)
- Effective time management. (Essential)
- Recognising and escalating safeguarding concerns (Essential)
Communication Skills
- Ability to communicate with all members of the MDT/Patients/Carers. (Essential)
- Able to perform telephone assessments (Essential)
- Ability to communicate empathically with patients/carers whilst discussing/explaining distressing and sensitive information (Essential)
- Good mediating skills (Essential)
- Good written/verbal skills (Essential)
Personal qualities
- Ability to work under pressure Effective Team Member (Essential)
- Leadership and interpersonal qualities. (Essential)
- To be able to participate in staff induction and act as a role model to colleagues (Essential)
- Able to organise and prioritise (Essential)
Other job requirements
- Needs to be independently mobile throughout the organisation. The service operates across various sites so a full driving licence and access to a vehicle is desirable. (Essential)
- Willing to work flexible hours including weekends and Bank Holidays as part of a rota. Ability to work across various sites in Birmingham (Essential)
- Able to help cover the rota in an emergency (Essential)
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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