Introduction
We are looking for enthusiastic and hard-working individuals to join DPD Group. As a Business Admin Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career in admin.
About the Employer
At DPD, we’re proud to have one of the most diverse and inclusive teams in the country. Diversity is a strength, and for us it’s important we reflect the communities we serve.Our team includes people from a wide range of backgrounds, cultures and experiences. If you’re looking for a workplace that values diversity, and where you can be part of a team that is making a positive impact, we’d love you to join us.
What You’ll Do
We are currently recruiting for 4 apprentices across 3 departments.
Claims Apprentice
- To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not
- Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
- Complete adhoc tasks in relation to the above when appropriate
New Accounts Apprentice
- To administer the opening of new customer accounts
- Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met
- Data input of credit application details onto internal systems to create new customer accounts
- Validate information provided by customers against relevant external data sources
- Credit check applications using nominated credit agencies
- Apply account sanctions against company policy based on all available data
- Actively engage with internal departments such as sales
- Customer Relationship Management where appropriate to ensure all of the above are achieved
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
- Complete adhoc tasks in relation to the above when appropriate
Credit Management Apprentice
- To administer the resolution of customer invoices queries subsequently issuing credit notes where applicable
- To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms
- Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate
- Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Actively engage with internal departments such as Sales,
- Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
- Complete adhoc tasks in relation to the above when appropriate
Training Outcome
Completion of the level 3 qualification and potential permanent role within this sector.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
Qualifications
- Essential – GCSE – English – 4/C or above
- Essential – GCSE – Maths – 4/C or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday 9am – 5pm, Once fully training 2 days in the office and 3 days from home 37.5 hours per week
Expected Duration: 1 Year 4 Months
Number of Positions Available: 4
Training Provider: LET ME PLAY LIMITED
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